What is the refund policy?
Within the first 30 days, if you have not used your voucher and would like to return it, please contact us and we will provide you with a full refund. After the 30 days have passed each request is handled on a case-by-case basis and only credit will be issued, if warranted.
Exceptions to the 30 day rule include WagJag products, events, travel and grocery, listed below. Please note that due to their nature, health and beauty products are non-refundable.
Should a voucher’s redemption window be shorter than 30 days, refunds will be available until the listed expiry date. Refunds will not be provided on expired vouchers.
Refunds on products
Due to the unique nature of our discounted offers, all shipped products are final sale and not eligible for return, exchange or compensation if the item is received as advertised. In the rare event that an item arrives damaged, defective or not as advertised, please contact us as early as possible within 14 days of receipt for a case by case resolution. Visit our support page for full details of our product policy, including information about cancelling or changing an order, warranties and shipping windows.
Refunds on events and seasonal offers
Once the event date has arrived, the voucher is 100% non-refundable. Please refer to the Offer Details for more information. WagJag will not issue refunds due to inclement weather.
Refunds on grocery items
Grocery items are 100% non-refundable. If the quality of the product you received is different than what was advertised, please contact us within 14 days of the last listed pick-up date. Requests past this time will be handled on a case-by-case basis.
Refunds on WagJag Travel offers
WagJag will issue refunds on travel deals only within 14 days of the deal closing on the website. This date will be listed on your voucher.
Refunds on affiliate offers
Offers brought to you by our affiliate partners do not fall under any of WagJag’s refund policies. Instead, the partner’s policies take full effect. Applicable terms will be provided within the details of the offer.
The following items are not refundable:
- WagJag gift cards
- Promotional codes have no cash value and are not refundable