refund-policy Skip to main content
Categories 0
Search for deals
Showing deals for this city
Green Divider

Refund Policy

What is the refund policy?

We guarantee that if you have any problems with a voucher you bought from our site we will give you a full refund within 14 days of purchasing the deal, and a full WagJag credit within 30 days of the purchase. We also guarantee you a full WagJag credit through the validity of your voucher if you are unable to use it due to the business shutting down or management changing - a truly risk free purchase offered only on WagJag.com! After the 30 days have passed each request is handled on a case-by-case basis and only credit will be issued, if warranted.

Exceptions to the 30 day rule include WagJag products, events, travel and grocery, listed below. Please note that due to their nature, health and beauty products are non-refundable.

Should a voucher’s redemption window be shorter than 30 days, refunds will be available until the listed expiry date. Refunds will not be provided on expired vouchers.

Refunds on products

1. Refunds

We will be happy to process a full refund for any purchase as long as the request for a refund is made within 48 hours of the purchase. Beyond that point, the purchase is final. No changes can be made, and the order cannot be modified in any way.


2. Defects

Should your item turn out to be defective upon arrival, or should you find that you did not receive the product you ordered, please contact us within 1 week of delivery so that we can arrange a return. After the 1-week mark, all return requests are decided on a case-by-case basis. 

Please ensure that you do not discard the item you received, as you may be asked to return it, and be sure to keep the original packaging as well. Please note that our customer support team might ask you for a short video and/or photos that clearly show the defect.

In the event that we ask you to return the item, we will provide a return label so that you won't have to pay shipping fees.


3. Returns:

Returns are only considered if you did not receive what you ordered or if the item is defective upon arrival. If the item is received as ordered, it is considered to be a final sale. 


Refunds on events and seasonal offers

Once the event date has arrived, the voucher is 100% non-refundable. Please refer to the Offer Details for more information. WagJag will not issue refunds due to inclement weather.

Refunds on grocery items

Grocery items are 100% non-refundable. If the quality of the product you received is different than what was advertised, please contact us within 14 days of the last listed pick-up date. Requests past this time will be handled on a case-by-case basis.

Refunds on WagJag Travel offers

WagJag will issue refunds on travel deals only within 14 days of the deal closing on the website. This date will be listed on your voucher.

Refunds on affiliate offers

Offers brought to you by our affiliate partners do not fall under any of WagJag’s refund policies. Instead, the partner’s policies take full effect. Applicable terms will be provided within the details of the offer.

The following items are not refundable:

  • WagJag gift cards
  • Promotional codes have no cash value and are not refundable
Lock Overlay
Warning Enter an email address Enter your First Name Enter your Last Name First Name is empty! Last Name is empty! Enter zip code Wrong email address! Email address is empty! Zip should be 5 digit or 5 digit+4 Invalid characters in zip The hyphen character should be used like '12345-6789' Postal code is invalid Post code is invalid Enter Zip code! Enter Postal code! Enter Post code! APO/FPO/DPO restricted. Sorry is not allowed Max length for current filed is You can only upload gif, png or jpg images No symbols Wrong symbol Please enter a valid email address: ex: [email protected] Email addresses enter do not match. Please check your entries and try again. Username must be at least 4 characters and unique Password must be at least 6 characters Passwords do not match You should agree with terms of service and privacy policy Agree with the terms of service and privacy policy Enter Zip code Please select your date of birth Please select your gender Address cannot be empty City cannot be empty Please select a province Please select a country Phone number is invalid Field is empty Required Field! Please enter valid Website URL (ex. http://www.wagjag.com) This text should not be longer than 140 characters. Settings Saved Account Updated Please select at least category categories Send this as a Gift! You must enter a recipient name You must enter an email address Email address not valid You must confirm email address Email address do not match You must enter a name You must enter a message Your message could not be longer than characters Recipient name could not be longer than Name should not be empty Last name should not be empty Please enter your address Please enter your city Please select your province Please enter your phone Please enter your zip code Delivery date is not valid! Select delivery date Next Prev Recipient's name Email address Confirm email address Cancel Ok Error "Internal error occured" Your web browser does not support storing data locally. In Safari, the most common cause of this is using "Private Browsing Mode". Some data may not save or some features may not work properly for you. Cancel Close An email is on that way to $customersEmail$ with a link to verify your account. Please check your email and follow the link to activate your subscription. Verify Your Email Thank you for verifying your email address. You will soon begin to receive emails saving you up to 50% on the best local deals in your area. Email Verified Verification link is wrong Email is not Verified in merchants offers Email was sent successfully. Prev Next Password strength: Strong Medium Fair Weak Too Easy include at least one number include at least one uppercase letter include at least one lowercase letter include at least one of special characters [email protected]#$%^&*-_+= contain at least {minPasswordLength} characters Your password needs to: Internal Server Error Valid Invalid