How to Save at Roots Canada

Roots Email Discounts

Roots offers a $10 discount off a first purchase of $50 or more when new customers sign up for the email newsletter. Take advantage of this email discount offer to save on your initial purchase.

Roots Returns Information

Roots accepts returns for refund or exchange within 30 days with an original receipt, available in-store or by mail. Items, which must be in original, unworn condition with all tags attached, may not include final sale items, and extended holiday return policies may apply with refunds issued to the original payment method.

Roots Shipping Details

Roots offers free standard shipping on orders over $70 for Canadian shoppers and includes tracking for online orders. Customers can return online purchases at any Roots store, while Roots.com Canada ships to over 73 countries worldwide.

Roots Price Matching

Roots offers a price adjustment policy for full-price items, where if an item goes on sale within 7 to 14 days of purchase, you can claim a one-time price adjustment for the difference with your original receipt. Sale items are not eligible for further price adjustments, and adjustments can be requested in-store or through the Customer Care team.

Roots Click & Collect

Click & Collect: Roots offers a convenient "Click & Collect" in-store pickup, available when you choose the "In-store pickup" option during checkout and select a nearby store. Orders are typically ready within four hours, and you'll receive an email notification; simply bring that email plus a valid photo ID for pickup.

Roots Refer-a-Friend Discounts

Roots offers a refer-a-friend discount giving both the referrer and the friend a $20 discount on the friend's first purchase. The friend must be a new customer, and there is no limit to the number of referrals.

Roots Loyalty Discounts

Loyalty discounts at Roots include email and SMS sign-ups, which automatically apply savings on purchases of $50 or more, with additional benefits for separate transactions, while students can enjoy 15% off in-store purchases with a valid SPC. CAA members can also earn rewards on purchases and take part in contests and promotions.

Roots Credit Card Offers

Roots online orders qualify for a $20 discount on Visa purchases of $75 or more (before taxes). The discount applies automatically with Visa Checkout and cannot be combined with other promotions.

Roots Sales

Roots offers annual sales including Black Friday (up to 50% off in late November), Boxing Day (post-holiday discounts), Christmas and holiday promotions (deals on giftable items and winter wear), customer appreciation events, anniversary sales, and occasional warehouse sales with details shared via newsletters, social media, or specific deal sites. Timing varies for each event.