COVID-19 FAQ
Skip to main content
Search for deals
Green Divider

Regarding COVID-19

WagJag Community,

These are unprecedented times. We hope you are all staying home, and keeping healthy.

In light of the current circumstances, we are working tirelessly to find solutions that support our community—that is, you, our customers, as well as the thousands of local businesses that we have and continue to partner with across the country over the past decade.

You can find useful information below.

Customer Service Response Times

Due to an overwhelming number of emails and calls, we have to make the tough decision to stop our phone lines. We are making this decision in an effort to eliminate any backlog and provide better support to all customers. We hope to be back on calls starting next week but in the meantime please email [email protected] with all your inquiries. Thank you for your support and patience.

As always, our customers are our number one priority. There has been an understandable increase in customer inquiries, and as a result, our Customer Service team may not be able to respond to your questions in the timely manner we pride ourselves on.

We hope that you understand, and assure you that we will respond to each customer as soon as possible. We ask that you please allow up to 5-7 business days for a response.

Reach us by email at: [email protected]

For purchases outside of our 14-day Refund Policy, please contact us by email only.

Which Offers Have Already Been Extended?

We have been actively reaching out to all of our merchant partners in an effort to lengthen expiry dates and extend booking windows. We will continue to update this page as more information becomes available.

Note: Your voucher will automatically reflect any updated expiry. You can download your voucher again through your account under My Purchases.

Flying Squirrel (All Locations): Hamilton, London, Ottawa, Winnipeg, North Calgary, South Calgary, Victoria
Expiry Change: 90-120 days to 180 days
Flying Squirrel will honour promotional value on all expired vouchers

Rossini Restaurant
Expiry Change: 120 days to 180 days

Captain Jack's Fun Center
Expiry Change: 45 days to 90 days

Captain Jack's Fun Center
Expiry Change: 45 days to 90 days

Ultimate Niagara Falls Mini Putt Adventure
Expiry Change: 45 days to 90 days

Vittorio's Italian Eatery
Expiry Change: 45 days to 90 days

TGI Fridays (Fallsview)
Expiry Change: 45 days to 90 days

Outback Steakhouse (Fallsview)
Expiry Change: 45 days to 90 days

IMAX (Fallsview)
Expiry Change: 45 days to 90 days

Fallsview Group Adventure
Expiry Change: 45 days to 90 days

Fallsview Funcation
Expiry Change: 45 days to 90 days

iHOP (Fallsview)
Expiry Change: 45 days to 180 days

Restaurant Bundle (Fallsview)
Expiry Change: 45 days to 180 days

GTA Mattress (Sealy Euro Top Mattress)
Expiry Change: 90 days to 180 days

GTA Mattress (Sealy Posturepedic)
Expiry Change: 90 days to 180 days

Creekside Estate Winery
Expiry Change: 120 days to 180 days

Michael's on Simcoe
Expiry Change: 120 days to 150 days

Oliver's Steakhouse
Expiry Change: 120 days to 150 days

KW Duct Cleaning
Expiry Change: 90 days to 150 days

Touch of Magic
Expiry Change: 90 days to 150 days

Hand & Stone Massage and Facial Spa
Expiry Change: March 31 to May 31, 2020

Amazing Adventures
Expiry Change: 60 days to 120 days to redeem first Play Pass

Garden Houzz
Expiry Change: April 10 to May 15, 2020

Rockin' Jump
Expiry Change: 90 days to 150 days

Shiny Home Care (Carpet Cleaning)
Expiry Change: 90 days to 8 months

Shiny Home Care (Duct Cleaning)
Expiry Change: 90 days to 8 months

Fallsview Indoor Waterpark
Expiry Change: 90 days to 150 days

Spring Man Canada (Driveway Seal)
Expiry Change: 90 days to 150 days

Spring Man Canada (Spring Services)
Expiry Change: 90 days to 150 days

Adventure Flying Ltd
Expiry Change: 120 days to 365 days

Black's Distillery
Expiry Change: 120 days to 180 days

Glass Mosaic
Expiry Change: 90 days to 150 days

Oceana Holistic
Expiry Change: 120 days to 180 days

Nickel 9 Distillery
Expiry Change: 120 days to 180 days

Fantasy Fair
Expiry Change: 120 days to 180 days

Legoland Discovery Centre
Expiry Change: 90 days to December 31, 2020

Winery Guys Tours
Expiry Change: 120 days to 180 days

Cosmopolitan Heating and Cooling Mechanical Services Inc.
Expiry Change: 90 days to 180 days

Photos Unlimited Portrait Studio
Expiry Change: 90 days to 180 days

Cambridge Heating and Cooling (Air Conditioners)
Expiry Change: 90 days to 180 days

Cambridge Heating and Cooling (Furnaces)
Expiry Change: 90 days to 180 days

iPhotography
Expiry Change: 90 days to 180 days

Skin ResQ Medi Spa
Expiry Change: 90 days to 180 days

3 Steps Up
Expiry Change: 90 days to 180 days

Calamus Estate Winery
Expiry Change: April 1 to June 1, 2020

smarco.ca (Tune-Ups)
Expiry Change: 60 days to 180 days

smarco.ca (Furnaces)
Expiry Change: 60 days to 180 days

The Pines Spa
Expiry Change: 90 days to 180 days

Penthouse Catering (Intro to Indian Cooking Course)
Expiry Change: 120 days to 180 days

Penthouse Catering (Thai Cooking Class)
Expiry Change: 120 days to 180 days

Penthouse Catering (Knife Skills Course)
Expiry Change: 120 days to 180 days

Penthouse Catering (Sushi-Making Class)
Expiry Change: 120 days to 180 days

NasCar Auto Service
Expiry Change: 120 days to 180 days

Evelyn's Hair Cutting Salon
Expiry Change: 90 days to 150 days

Health Diagnostics Lab
Expiry Change: 90 days to 150 days

Test Your Intolerance (Allergy and Sensitivity Tests)
Expiry Change: 90 days to 150 days

Test Your Intolerance (Pet Allergy Tests)
Expiry Change: 90 days to 150 days

VRulez
Expiry Change: 90 days to 150 days

Direct Source Auto
Expiry Change: June 15 to July 31, 2020

Wine Kitz
Expiry Change: 120 days to 180 days

Thai One On
Expiry Change: 90 days to 180 days

Esthetics by Claire (Spa Facial)
Expiry Change: 120 days to 180 days

Esthetics by Claire (Mani-Pedi)
Expiry Change: 120 days to 180 days

Esthetics by Claire (1-Hour Massage)
Expiry Change: 120 days to 180 days

Lerni
Expiry Change: 30 days to 180 days

International Open Academy
Expiry Change: 30 days to 365 days

Second City
Expiry Change: 60 days to 120 days

Titan Interactif
Expiry Change: 90 days to 180 days

Techzenik
Expiry Change: 90 days to 180 days

BioPro Natural Solutions & Wellness Centre
Expiry Change: 120 days to 180 days

Mavis Eglinton Physiotherapy Clinic
Expiry Change: 90 days to 180 days

Midnight Sun Tanning And Float Centre
Expiry Change: 120 days to 180 days

Barefoot Bushcraft
Expiry Change: 90 days to 180 days

Niagara Fun Tours
Expiry Change: April 30 to December 31, 2020

Niagara Skydive Centre
Expiry Change: August 1 to September 30, 2020

Niagara Falls Air Tours Inc.
Expiry Change: May 31 to 180 days

Bird Kingdom
Expiry Change: 45 days to 180 days

Popeyes Louisiana Kitchen
Expiry Change: 120 days to 180 days

Chopsticks & Forks
Expiry Change: 60 days to 180 days

Stuffy Riders
Expiry Change: June 30 to 180 days

Starry Paradise
Expiry Change: 90 days to 180 days

Masala Canteen
Expiry Change: 60 days to 180 days

The Vogue Spa
Expiry Change: 90 days to 180 days

Kingsway Equestrian
Expiry Change: 90 days to 180 days

Bodies On The Go (Microdermabrasion)
Expiry Change: 90 days to 180 days

Bodies On The Go (Permanent Makeup)
Expiry Change: 90 days to 180 days

Platinum Lash
Expiry Change: 90 days to 150 days

Fitness Ninja
Expiry Change: 90 days to 150 days

McCoy Burger
Expiry Change: 60 days to 1 year

Destiny Equestrian
Expiry Change: 3 months to 180 days

The Windsor Arms Hotel
Expiry Change: April 30 to July 31, 2020

Holland Marsh Wineries
Expiry Change: Vendor willing to honour all vouchers

Americana Indoor Waterpark
Expiry Change: 120 days to December 31, 2020

Homewood Suites Waterloo St Jacobs
Expiry Change: Homewood Suites will be honouring all unused vouchers indefinitely

The Purple Pear
Expiry Change: May 31 to November 15, 2020

The Canadian Association of Medical Aesthetics
Expiry Change: 180 days to 365 days

Chateau des Charmes
Expiry Change: April 30 to August 30, 2020

GlowZone360
Expiry Change: July 31 to July 24, 2021

Summit Climbing Co. (Caving & Climbing)
Expiry Change: November 1, 2020 to November 1, 2021

Summit Climbing Co. (Whitewater Kayaking)
Expiry Change: September 1, 2020 to September 1, 2021

Hotel Vouchers

During these times, we are advising our customers against unnecessary travel of any kind. We are working with all our hotel partners to extend reservations windows, and these updated reservation windows for each hotel offer will be posted below. Our hotel partners will, in partnership with WagJag, do all they can to accommodate all WagJag voucher sales, and prior reservations at a later date.

Please note, additional blackout dates may not be listed here. Please refer to your updated voucher for a complete list of valid dates.

Comfort Inn Lundy's Lane
Booking Window: Extended from April 9 to June 15, 2020

The Ashwood
Booking Window: Extended from April 30 to June 30, 2020

Days Inn Near the Falls
Booking Window: Extended from April 15 to June 15, 2020

Travelodge Bonaventure
Booking Window: Extended from May 7 to June 30, 2020

Tower Hotel Fallsview
Booking Window: Extended from March 31 to April 30, 2020

The Oakes Hotel
Booking Window: Extended from April 30 to December 20, 2020

The Falls Hotel
Booking Window: Extended from April 30 to December 20, 2020

Northumberland Heights Wellness Resort & Spa
Booking Window: Extended from April 29 to December 31, 2020

Marriott On The Falls
Booking Window: Extended from April 30 to June 19, 2020

Marriott Fallsview Hotel & Spa
Booking Window: Extended from April 30 to June 19, 2020

Rodeway Inn King William
Booking Window: Extended from May 31 to November 30, 2020

White Oaks Resort & Spa
Booking Window: Extended from May 31 to September 30, 2020

Eganridge Resort, Country Club & Spa
Allowing postponements with no penalty, and allowing the value of the voucher to be used towards a future stay.

Living Water Resort
Booking Window: Extended from May 31 to September 3, 2020
Not valid for weekends after May 31

Living Stone Golf Resort
Booking Window: Extended from May 31 to September 3, 2020
Not valid for weekends after May 31

Canceled Events

We will be honouring all refund requests for canceled events in accordance with our Refund Policy. The following events have been canceled:

The Home Show & Canada Blooms

Backyard Living Expo

NHL Alumni Tour (March 14th)

Canadian Pet Expo

Monster Jam

Harlem Globetrotters: Toronto, Hamilton, Mississauga, Oshawa, St Catharines, Kingston - Note: Event has been postponed. Voucher purchased can be used for the rescheduled date. WagJag will communicate the new event dates to all purchasers once confirmation on the new date(s) is received.

Come From Away

The Donna Summer Musical

Cuvée Grand Tasting

Lincoln Alexander (April 11th)

Greg Frewin (Elite Tours)

York Durham Heritage Railway: Sesame Street on Rails, Marvel Superhero Spectacular, Great Gatsby 20’s Dinner and Dance, Paw Patrol on Rails, Eggtacular Easter Festival

Royal Canadian Circus (Alberta Dates)

Spring Cottage Life Show

Shipping & WagJag Product

As of now, WagJag Shopping/Product offers are not affected by the current COVID-19 situation.

Product will continue to ship in line with the timelines outlined in the Fine Print of each offer.

WagJag Grocery

WagJag Grocery remains largely unaffected at this time.

We encourage all customers to pick up their selected items in a timely manner and advise connecting with your selected pick up location directly to avoid any inconvenience.

Toronto (University of Toronto) - U of T Bookstore, 214 College Street, Toronto, ON, M5T3A1 - LOCATION TEMPORARILY CLOSED
Toronto (Humber Bay) - Penguin Pick Up - 2131 Lakeshore Blvd W, Toronto, ON, M8V0A5 - LOCATION TEMPORARILY CLOSED
York (Penguin Pick Up) - 1401 Lawrence Ave W, Toronto, ON, M6L1A4 - LOCATION TEMPORARILY CLOSED
Ottawa (Penguin Pick Up) - 1331 Clyde Avenue, Ottawa ON, K2C3G4 - LOCATION TEMPORARILY CLOSED
Vaughan (Penguin Pick Up), 3200 Hwy 7., Concord ON, L4K5Z - LOCATION TEMPORARILY CLOSED

The following stores operating with reduced hours:

Eastern (629 Eastern Ave, Toronto, ON): 9AM - 6PM
Crossroads (2625C Weston Road, North York, ON): 9AM - 6PM
Yonge and Eglinton (120 Eglinton Ave E, Toronto, ON): 9AM - 6PM
Adelaide (531 Adelaide St W, Toronto, ON): 9AM - 6PM
Abell (68 Abell St, Toronto, ON): 9AM - 6PM
Church (609 Church St, Toronto, ON): 9AM - 6PM
Queens Quay (228 Queens Quay, Toronto, ON): 9AM - 6PM
Scarborough (1900 Eglinton Ave E, Scarborough, ON): 12PM – 6PM
Richmond Hill (9325 Yonge St, Richmond Hill, ON): 12PM – 6PM
Hamilton (653 Upper James St, Hamilton, ON): 12PM – 6PM
Parliament (453 Parliament St, Toronto, ON): 12PM – 6PM
Wasaga Beach (2-291 Main Street, Wasaga Beach, ON): Monday - Friday, 10AM - 5PM; Saturday & Sunday, Closed
Waterloo (4-55 Northfield Drive East Waterloo, ON): Monday - Friday, 9AM - 6PM; Saturday & Sunday, Closed
Ajax (180 Harwood Ave. S., Ajax, ON): 10AM – 5PM
Oshawa (191 Bloor St. E, Oshawa, ON): 10AM – 5PM

Select offers will be unavailable at the Wasaga and Barrie locations. Please see offer details for more information

In Closing

We want to encourage our customers to adhere to the social distancing measures that have been suggested by the government and health officials.

We hope the deals and savings we pass along offer you some sort of relief during these difficult times. You can count on us to do our part.

Stay home. Stay healthy.

Sincerely,

The WagJag Family

Lock Overlay
Warning Enter an email address Enter your First Name Enter your Last Name First Name is empty! Last Name is empty! Enter zip code Wrong email address! Email address is empty! Zip should be 5 digit or 5 digit+4 Invalid characters in zip The hyphen character should be used like '12345-6789' Postal code is invalid Post code is invalid Enter Zip code! Enter Postal code! Enter Post code! APO/FPO/DPO restricted. Sorry is not allowed Max length for current filed is You can only upload gif, png or jpg images No symbols Wrong symbol Please enter a valid email address: ex: [email protected] Email addresses enter do not match. Please check your entries and try again. Username must be at least 4 characters and unique Password must be at least 6 characters Passwords do not match You should agree with terms of service and privacy policy Agree with the terms of service and privacy policy Enter Zip code Please select your date of birth Please select your gender Address cannot be empty City cannot be empty Please select a province Please select a country Phone number is invalid Field is empty Required Field! Please enter valid Website URL (ex. http://www.wagjag.com) This text should not be longer than 140 characters. Settings Saved Account Updated Please select at least category categories Send this as a Gift! You must enter a recipient name You must enter an email address Email address not valid You must confirm email address Email address do not match You must enter a name You must enter a message Your message could not be longer than characters Recipient name could not be longer than Name should not be empty Last name should not be empty Please enter your address Please enter your city Please select your province Please enter your phone Please enter your zip code Delivery date is not valid! Select delivery date Next Prev Recipient's name Email address Confirm email address Cancel Ok Error "Internal error occured" Your web browser does not support storing data locally. In Safari, the most common cause of this is using "Private Browsing Mode". Some data may not save or some features may not work properly for you. Cancel Close An email is on that way to $customersEmail$ with a link to verify your account. Please check your email and follow the link to activate your subscription. Verify Your Email Thank you for verifying your email address. You will soon begin to receive emails saving you up to 50% on the best local deals in your area. Email Verified Verification link is wrong Email is not Verified in merchants offers Email was sent successfully. Prev Next Password strength: Strong Medium Fair Weak Too Easy include at least one number include at least one uppercase letter include at least one lowercase letter include at least one of special characters [email protected]#$%^&*-_+= contain at least {minPasswordLength} characters Your password needs to: Internal Server Error Valid Invalid